Frequently asked questions

Do you supply Personal and Business contracts?

Yes, sometimes the deals available to Personal and Business users may vary.

Will my lease vehicle be brand new?

Our lease vehicles are always brand new cars unless otherwise stated,

What does 3+23 & 3+35 mean?

Contracts are generally taken out over 24 months or 36 months. 3+23 and 3+35 is the payment breakdown, 3+ denotes the initial payment (3x the quoted rental), 23 and 35 denotes the number of monthly payments to follow. The initial payment can be increased/decreased depending on the deal.

What is a mileage allowance?

You contract will be based upon a mileage allowance; this can be anything from 5,000 miles per annum to 50,000 miles per annum. If you exceed your mileage allowance a charge will be incurred at the end of the contract based upon your excess mileage charge, you will be advised of the pence per mile excess mileage charge at the beginning of your contract.

Is Road Fund Licence (Road Tax) included?

On a Contract Hire or Personal Contract Hire deal the RFL will be included for the entirety of your contract. On a Personal Contract Purchase deal the first years RFL will be included.

Who will insure my vehicle?

As the hirer you will be responsible for insuring the vehicle on a Fully Comprehensive basis.

Will my vehicle be covered by a warranty?

All brand new vehicles are supplied with a manufactures warranty.

Who will maintain my vehicle?

Maintenance can be included in your contract; this will cover scheduled services and general wear and tear of the vehicle (not damage). Ask your AutoEase contact to advise you whether a maintenance contract will be beneficial to you.

What happens at the end of my contract?

If you have taken out a Contract Hire or Personal Contract Hire agreement you simply hand the vehicle back, we will contact you prior to the end of your contract to arrange this. If you have taken out a Personal Contract Purchase agreement you will have the option to either hand the vehicle back or settle a balloon payment to purchase the vehicle (quoted at the beginning of the contract).

Can I end my contract before it is due to expire?

Cancelling your policy early (early termination) will generally incur a charge; this charge will vary depending on the finance companyr.

Who will own my lease vehicle?

If you have taken out a Contract Hire or Personal Contract Hire agreement your vehicle will be owned and registered to the finance company. If you have taken out a Personal Contract Purchase agreement your vehicle will be owned by the finance company however registered to yourself.